Cancellation Policy
You can cancel your order as long as it hasn’t been shipped. To cancel, whatsapp “cancel (your order id)” and continue to chat on +91 7400066683
Upon successful cancellation, you will receive a confirmation email. Refunds will be processed back to the original payment method within 3-5 business days. Please check your bank statement to confirm the refund status.
Note: Orders cannot be canceled once dispatched. However, if you refuse delivery, we will initiate a refund for pre-paid orders upon receipt of the returned package.
Returns & Replacements
At Silky Pure, we are committed to a transparent and hassle-free return policy for all products purchased through our website or app. Each product is crafted with care to ensure quality and satisfaction.
If you receive a product that is incorrect, damaged, leaking, or if items are missing from your order, please contact us within 3 days of receipt. Your satisfaction is our priority!
To initiate a return or replacement:
- Email images and your order details to support@silkypure.in within 3 days of delivery.
- Alternatively, message “Hi” on WhatsApp to +91-7400066683, followed by pasting one of the issue “Missed/Damage/Wrong Product/Product Issues.” and continue chat
Our Customer Support will respond to your query within 24 hours.
Exclusions: We cannot assist with returns or exchanges in the following situations:
- If the product is damaged due to misuse or overuse.
- If the product has been used or altered.
- If the product is returned without original packaging, including price tags and labels.
- Products purchased during special sales (e.g., ₹99/199 sale) are non-returnable and non-exchangeable.
Refunds
Refunds are issued only in the event of a cancellation. Upon acceptance of a cancellation request, funds will be returned within 3-5 business days. You will receive a confirmation email once the refund is initiated. Please check your bank statement for details.
Product Issues After Use
At Silky Pure, we strive for customer delight through our products. If a product does not meet your expectations within 15 days of use, please reach out.
You can contact us via WhatsApp at +91-7400066683, mention “Product Issues,” or email support@silkypure.in. You can also call us at +91-7400066683 between 10:00 AM and 6:30 PM.
In such cases, our team will connect you with a Beauty Consultant within 24 hours to address your concerns. Options following the consultation may include:
- A substitute product that better meets your needs.
- A coupon code valued at the product price, usable exclusively on the Silky Pure website (valid for 60 days).
We recommend checking the ingredients list for potential allergens and conducting a patch test before use to ensure safety. Your well-being is our priority, and we are here to assist you every step of the way.